1509 State Hwy 102 | Bar Harbor, ME 04609 | Phone (207) 288-3163 | Fax (207) 288-8061
No water!
No heat!
Overflowing toilet!
Water coming down through ceiling!
Plugged Sewer!
"How long can you wait for service, especially when you
have a plumbing or heating emergency?"
Haven’t you ever wanted to move to the head of the line?
Now you can. When you become a "First Service"
customer you will receive priority service.
As a "First Service" subscriber you will have
available to you our prompt, courteous staff of licensed technicians, plus our
unmatched 24 hr. emergency service.
We maintain a large inventory of products and parts. Add to that
our technician’s vast knowledge and experience and you have a winning
combination, able to get you out of most any plumbing or heating dilemma. Our
investment in tools and education has always been to serve our customers better.
It is Randy’s intention to offer service first.
While other contractors devote their energy to new construction,
we feel it is important to take care of our existing customers needs, before
taking on new clients.
Every week, we hear it over and over, the complaints from
people trying to reach their plumber or heating technician.
"He’s gone fishing and can’t be reached."
"They only do new work and won’t promise 24 hr. emergency service"
"Their company doesn’t have the tools to do that kind of work."
"They can’t get there for a week or two because they are busy doing new work."
"He’s working on an island offshore and can’t be reached."
"They don’t have a license to do gas work."
"They don’t do plumbing. They are an oil company."
"He lives in Bangor and doesn’t service this
area."
The list goes on and on.
Why have we established
"First Service"
Our business has grown far beyond our expectations and we now have a huge customer list. The list is comprised of people and businesses we have worked with over the past 12 years. The range of work has been from $50-$100,000.We want to make sure we give preferential treatment to those customers that are committed to us. Many people who have turned to us, (when their regular company failed to take care of them), have requested a way to become a client. Then it came to us, why not offer people, for a small fee, the opportunity to get priority service. To firm up our mutual obligation to each other, we have developed the "First Service Agreement."
The idea is not new, you see it with car rentals, airlines, and
hotels. Customers are offered a chance to get extra special attention.
Anyone who has called our office
after hours hears the message, "If you are an existing customer and
need emergency service, call …."
We resorted to this tactic when we found ourselves being the
emergency service contractor for most of the plumbers out there. It’s tough
picking up the slack for a bunch of contractors who are more committed to their
weekends than the customers who provide them with a paycheck. Many people have
commented that we should be happy to get new customers on weekends,
"No Thanks". We’d rather build our business during regular business hours. If people can commit to us during the week, than it is only right for us to be available to them 24hrs.a day, 365 days a year.
Being on call is a tremendous responsibility and we take it very seriously. What other professions can you call on to come out to your home any hour of the day or night, in any kind of weather? Besides the fire dept., ambulance, or police dept., there is Randy Sprague Heating & Plumbing, Inc.
What do you get?
How Much?
100% Money Back Guarantee if not completely satisfied.
($ 49.95 less any coupons used)
Heating & Plumbing, Inc.
1509 State Hwy. 102
Bar Harbor, ME 04609
(207) 288-3163